Privacy Policy
This Privacy Policy applies to all visitors, users, and customers (“you”, “your”, or “user”) who access or use the GrowMyPet website and related services (collectively referred to as the “Platform”).
At GrowMyPet, we respect your privacy and are committed to protecting your personal information. This Policy explains how we collect, use, store, share, and protect your data, and the choices available to you regarding your information.
When we refer to “GrowMyPet”, “we”, “us”, or “our”, we mean the owners and operators of this Platform and the services offered through it.
1. Purpose of This Policy
This Policy is designed to help you understand:
• What personal information we collect
• Why we collect it
• How we use and protect it
• Your rights and choices regarding your information
By using our Platform, you agree to the collection and use of information as described in this Policy.
2. Scope
This Policy applies to all users who browse, register, place orders, or interact with GrowMyPet in any manner.
“Personal Information” means any information that can identify an individual, either directly or indirectly, such as name, contact details, address, device identifiers, or online activity.
Our Platform may contain links to third-party websites. GrowMyPet is not responsible for the privacy practices or content of such external platforms, and users are encouraged to review their respective privacy policies.
3. Information We Collect
a) Information You Provide Directly
We may collect personal information when you:
• Place an order
• Create an account
• Contact customer support
• Subscribe to notifications or offers
This may include:
• Name
• Mobile number
• Email address
• Delivery address
• Payment-related details (processed securely via payment gateways)
• Feedback or testimonials submitted by you
Note: GrowMyPet does not store your debit/credit card or UPI details.
b) Information Collected Automatically
When you use our Platform, we may automatically collect:
Usage Information
• Pages viewed
• Search activity
• Login timestamps
• Clicks and interactions
Device & Technical Information
• IP address
• Browser type
• Operating system
• Device identifiers
• App or website performance data
OTP & SMS Permissions
We may request SMS access solely for transaction authentication through OTPs sent by payment gateways.
4. How We Use Your Information
We use your information to:
• Process and deliver orders
• Manage and maintain your account
• Communicate order updates and service-related messages
• Provide customer support
• Improve website functionality and user experience
• Maintain internal records
• Send promotional offers and updates (you may opt out anytime)
5. Sharing of Information
We do not sell or rent your personal information.
We may share information only in the following cases:
a) Service Providers
With trusted third-party partners who assist us with:
• Website hosting
• Payment processing
• Order fulfillment
• Data analysis and customer support
These partners access information strictly on a need-to-know basis and are bound by confidentiality obligations.
b) Legal Requirements
We may disclose personal information if required by law, court orders, or government authorities, or to protect our legal rights and users’ safety.
6. Your Rights & Control
You have the right to:
• Access and update your personal information
• Request correction of inaccurate data
• Withdraw consent for marketing communications
• Request account deletion
To request account deletion or data-related assistance, please contact us using the details provided on our Contact page. Certain data may be retained where required by law or for legitimate business purposes.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, or loss.
Sensitive data transmitted during checkout is protected using secure encryption standards. However, no online platform can guarantee 100% security, and users share information at their own risk.
8. Data Retention
We retain your personal information only for as long as necessary to:
• Provide services
• Fulfill legal and regulatory obligations
• Resolve disputes
• Prevent fraud
• Improve our services
Upon account deletion, your data is securely deleted or anonymized unless retention is required by law.
9. Cookies & Tracking Technologies
GrowMyPet uses cookies and similar technologies to:
• Improve website performance
• Understand user behavior
• Enhance browsing experience
• Deliver relevant content and offers
Third-party partners may also use cookies for analytics or advertising purposes.
You may disable cookies through your browser settings; however, doing so may affect certain website features.
10. Changes to This Policy
GrowMyPet reserves the right to update this Policy at any time. Changes will be posted on this page, and continued use of the Platform signifies acceptance of the updated Policy.
11. Your Consent
By accessing or using our Platform, you consent to the collection, use, and processing of your information as outlined in this Privacy Policy.
12. Contact & Grievance Redressal
If you have questions, concerns, or complaints regarding this Policy or your data, you may contact us through the details available on our Contact Us page.
